1) Active Listening Poora dhyan do — phone/eyes off. Summarize karo: “Toh aap keh rahe ho…?” Interrupt mat karo; pause lo before reply. Body signals (nod) dikhao. 2) Clarity & Conciseness Pehle main point socho. 1–2 lines me batao; extra detail baad me. Jargon avoid karo; simple shabd lo. Example ya number do for clarity. […]