1) Active Listening
Poora dhyan do — phone/eyes off.
Summarize karo: “Toh aap keh rahe ho…?”
Interrupt mat karo; pause lo before reply.
Body signals (nod) dikhao.
2) Clarity & Conciseness
Pehle main point socho.
1–2 lines me batao; extra detail baad me.
Jargon avoid karo; simple shabd lo.
Example ya number do for clarity.
3) Empathy
Samne wale ka perspective consider karo.
“I understand” ya “I see” use karo.
Feelings acknowledge karo, solution do.
Tone soft rakho.
4) Body Language
Open posture — arms uncrossed.
Eye contact 60–70% time.
Smile naturally; gestures moderate rakhho.
Mirror subtly (match energy).
5) Voice Modulation
Volume clear rakho (too low/too loud nahi).
Speed moderate — important words slow karo.
Pitch vary karo to keep interest.
Pauses use karo — emphasis ke liye.
6) Questioning (Right Questions)
Open questions pocho (why/how) for insight.
Close questions for confirmation (yes/no).
Follow-up questions se depth lao.
Don’t ask multi-part questions.
7) Storytelling
Start with hook — attention grab karo.
Problem → action → result structure follow karo.
Use personal examples for relatability.
End with clear takeaway.
8) Giving & Receiving Feedback
Specific + timely feedback do.
Use “I” statements (I noticed…, I suggest…).
For receiving — thank, ask clarifying Qs.
Action plan suggest karo.
9) Persuasion & Influence
Benefit pe focus karo (what’s in it for them).
Social proof/data dikhayo.
Short call-to-action bolo.
Objections calmly handle karo.
10) Negotiation
BATNA (best alternative) pehle socho.
Win-win solutions dhoondo.
Anchoring: pehla offer set karo wisely.
Close with agreed next steps.
11) Presentation Skills
One-line objective rakho.
Slide simple — 1 idea/slide.
Rehearse aloud + time yourself.
Engage audience with Qs.
12) Written Communication
Subject line/heading clear rakho.
Short paragraphs, bullets use karo.
Proofread — grammar + tone check.
CTA (next step) akhir me likho.
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